TERMS & CONDITIONS

1.  All plans require an initial 5 month commitment.  Thereafter, you agree to give 30 days notice if you wish to cancel. 

2.  Unused minutes cannot be carried over from month to month.

3.  All time spent is billable whether the service is delivered via email, phone, or through web design, image editing, or managing your advertising program.  However, if you call and we talk for 15 minutes about the website and then 15 minutes about pets or kids, we charge only for the "work" portion of the call.

4. We appreciate advance notice of any substantial changes.  

5. Emergency edits are attended to as soon as humanly possible.  

6. Normal office hours are M-F from 9 to 6 (Central Time).   After-hours requests for non-emergency assistance incur a surcharge of $25.   You can send us emails all night long.   It's only if you expect an immediate response to a non-emergency request that you will be charged the $25 in addition to whatever time is required.  

* Turnaround time is dependent, of course, on the particular request.  We're good but we can't completely redesign a site or add 50 new products in just a few days.

** This rate assumes standard html, image editing, search engine optimization, etc.  Rates for Flash content or database related programming may be higher.  We will always tell you if that's the case.

PLEASE PRINT AND FAX THE AGREEMENT TO US